Customer Service

  1. Delivery
  2. Returns
  3. Payments
  4. Privacy Policy
  5. Cookies
  6. Terms and Conditions

Delivery

We pride ourselves on an uncompromising commitment to quality when it comes to our items, and the same can be said for their delivery.

We thoroughly inspect each and every item before delivery. We use Royal Mail Special Delivery for all deliveries to addresses within the UK and Royal Mail International Tracked & Signed for addresses outside the UK.

Delivery charges may vary depending on the quantity of goods ordered, your location and the item you’ve ordered. You can find these charges and their terms below.

 

Delivery costs

Current costs for goods ordered and processed and despatched up to 31 March 2019 for delivery to one destination address are:

Item UK* Europe World Zone 1 World Zone 2
1 Pocket Square £0.00 £11.55 £12.65 £13.00
2 Pocket Squares £0.00 £13.05 £15.45 £15.95
3 Pocket Squares £0.00 £13.05 £15.45 £15.95
4 Pocket Squares Free (up to 14 pocket squares) £26.10 £30.90 £31.90
1 Scarf £0.00 £13.05 £15.45 £15.95
2 Scarves Free (up to 6 scarves) £26.10 £30.90 £31.90
3 Scarves Free (up to 6 scarves) £39.15 £46.35 £47.85
4 Scarves Free (up to 6 scarves) £52.20 £61.80 £63.80

* Prices are for delivery on a weekday only within the UK.
For Saturday deliveries within the UK, please contact info@etteandharr.com for additional costs for delivery.

 

Free UK delivery

Free UK delivery for retained orders over £290.00 not exceeding 2.0 kilograms fully packaged weight, i.e. up to 14 pocket squares, or 6 scarves, or certain combinations of pocket squares and scarves (request information from info@etteandharr.com).

 

Terms of delivery

Thank you for placing your order. This is now receiving our attention.  If the time of placing your order was between 1300hrs GMT on a Saturday and 2359hrs GMT on a Sunday, then its processing shall commence on the following Monday.  If the time of placing your order was after 1730hrs GMT on a weekday of Monday to Friday, then its processing shall commence on the following day.

We would endeavour to despatch your order before the end of the second day of its processing subject to the availability of stock.

If your order is to be delivered to an address within the UK, it shall be despatched via Royal Mail Special Delivery, guaranteed by 1.00p.m. on the following weekday.  If you specifically require a Royal Mail Special Delivery on a Saturday before 1.00p.m. then you must tick the box on the ordering page before submitting your order otherwise it will only be delivered on a weekday.

If your order is to be delivered outside of the UK, subject to the destination country which may not be directly covered by Royal Mail, it shall be despatched via Royal Mail International Tracked & Signed, aimed for delivery 5-7 working days from the date of despatch.

We adhere to the recommendation from Royal Mail that for international orders, the addressee’s mobile number be included on the package of the item to be delivered, and therefore we shall not accept any international order if a mobile number is not given.

If the destination country is not covered by Royal Mail, we shall contact you to advise you of the alternative means of delivery of your order and advise you of any additional cost for this alternative.  If we consider that the alternative is not secure we shall either refund in full your payment or require you to make arrangements for secure receipt of the order at and beyond any place where Royal Mail limits the coverage of its service too.

Royal Mail annually review their charges and these typically increase with immediate effect on 1 April.  Should your order be placed on or after 28 March, prior to completely processing your order, we would reserve the right to request from you any additional payment to cover any increase of cost applied by Royal Mail if it were anticipated that your order would be despatched on 1 April or thereafter.

 

Multiple orders

Before placing your order and upon receiving your enquiry, we can provide you with rationalised mailing costs for multiple orders all to one destination in a single delivery subject to their overall packaged size and weight.

 

Returns

We understand that you may perhaps change your mind about a purchase. To return an item for an exchange or a refund, please first read the Conditions of Return and follow them carefully.

Conditions of Return

Should you wish to return an item, you will be solely responsible for its safe and secure return to us, which we would expect to be carried out by a quick special delivery tracked and signed consignment via a reputable mailing/shipping organisation (such as Royal Mail, for addresses within the UK).

The item must be returned fully re-packaged in its tissue paper and ribbon, accompanied by all of our complimentary cards, and enclosed within the presentation box and the outer mailing carton, which should be fully sealed to protect all contents.

The goods must be dispatched no later than on the third day of the goods being signed for by you or your or any other party (the day of signing is deemed to be the first day, regardless of the time of day).

We also require a copy of the proof of the date and time of dispatch and expect this to either be displayed on the dispatch note on the package, or sent via email no later than the expected time of delivery of the package to us.

Note that we reserve the right to refuse to accept any goods returned to us later than the aforementioned third day, and thereby reserve the right not to reimburse payment for goods returned later than specified.

When returning an item, you will be required to submit a written reason for this return. It’s essential that this is a written note, not an email or typed letter.

Upon receiving any returned item, we will review the reason for its return, before carefully and thoroughly inspecting the item. Should we find that either the reason for return is unjustified, or that the item has been damaged after it was signed for, we shall advise you as such. In this case, we reserve the right to not reimburse your payment. You would then be in a position to either accept the goods (which we will redeliver to you) or counter (in writing) our assertions of rightful refusal of acceptance of the returned goods. Should any dispute arise, you would be at liberty to make an enquiry to a consumer rights organisation for advice.

 

Payments

We accept the following methods of payment.

 

Privacy Policy

Ette & Harr Limited (”We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting etteandharr.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Ette & Harr Limited of Epoch 30 Downs Hill, Beckenham, Kent BR3 5HB.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

Information you give us.

This is information about you that you give us by filling in forms on our site etteandharr.com (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, and personal description and photograph.

We neither receive nor retain your financial and credit card information.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
technical information, including the Internet protocol (IP) address, used to connect your computer to the Internet;
information about your visit, including products you viewed or searched for and any phone number used to call our customer service number.

Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service when you choose to do so;
    as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Selected third parties including: business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Ette &Harr Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Ette &Harr Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@etteandharr.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@etteandharr.com.

 

Cookies

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

  • _ga, _gat and _gid
    This cookie is used by our Analytics package Google Analytics.
  • woocommerce_cart_hash, woocommerce_items_in_cart and wp_woocommerce_session_*
    One or more cookies may be set by our content management system WordPress and our e-commerce plugin WooCommerce. This tracks the contents of your shopping basket as you navigate through the site.
  • PYPF
    This cookie is set by PayPal when completing a checkout using PayPal as the payment method.
  • cookieStatus
    This cookie remembers your acceptance of the use of cookies on our site.

Terms and Conditions

READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE YOU CLICK THE “I accept the General Terms and Conditions for Online Sales” BUTTON.

Subject and scope

These General Terms and Conditions for Online Sales (hereinafter referred to as “General Terms”) apply to all purchase orders you place on the Ette & Harr online store located at www.etteandharr.com (hereinafter referred to as “Website”) and your subsequent agreement with Ette & Harr Limited a company registered in England and Wales with company registration number is 10762876 whose registered office is at Wellesley House, Duke of Wellington Avenue, Royal Arsenal, London SE18 6SS (hereinafter referred to as “Ette & Harr”) regarding your purchase of our products.

These General Terms shall apply exclusively. We do not accept any conflicting or deviating terms and conditions unless this has been agreed in the individual case with a legal representative of Ette & Harr in writing.

Order process and conclusion of purchase agreement

The product presentation on our Website does not represent an offer but shall be understood as a non-binding invitation for the customer to submit an order.

By clicking the “Buy now” button, you send us a binding offer for the conclusion of a purchase agreement with Ette & Harr regarding the items in your shopping cart (hereinafter referred to as “Order”).

Ette & Harr may, at its discretion, accept or reject the Order. Ette & Harr will accept your Order by sending an order confirmation to you. Unless otherwise stated, the effective date of the purchase agreement is the date on which Ette & Harr confirm by email the acceptance of your Order. In case of purchase on advance payment, the purchase agreement is subject to the condition of and shall become binding for Ette & Harr only upon receipt of the full payment for the purchase.

If you place an Order through our Website, the ordering process comprises four steps:

  1. You select the desired goods.
  2. You check all items in your shopping cart and apply any necessary changes. You click the “Check out” button to proceed to payment.
  3. If you have not already done so, you log into your user account with email and password and enter the required customer data for the invoice.
  4. Finally, on the “Checkout” page, you select the preferred method of payment and confirm your acceptance of the conditions that shall apply to the purchase. Here, you can again change the invoice details, check your purchase data and return to the cart by clicking “Back to cart”. By clicking “Buy now”, your Order becomes binding.
  5. With our order confirmation and/or delivery, we will send you a copy of the corresponding Order, including the corresponding invoice, to your email address.

Prices, delivery costs, taxes and duties

All prices quoted on our Website are in GB pounds net, excluding taxes or charges that may apply to the particular case.

Delivery costs will be charged for the delivery of the ordered goods (see below).

Any additional customs taxes, duties, fees, imposts, tariffs and charges that may be raised by particular countries or authorities related to the conclusion or execution of your Order shall be borne by you. In the event Ette & Harr is required to pay such charges to any authority, you shall indemnify and hold harmless Ette & Harr for any such payments.

In the event of obvious errors on the Website or made in connection with your Order, Ette  & Harr reserves the right to correct the error and charge you the correct price.

 

Payment conditions

You can select one of the payment methods described on the Website. Ette & Harr reserves the right to exclude or include particular payment methods at any time.

In a case of payment by credit card or debit card, your payment will be executed by our payment service provider PayPal or SagePay using their own discrete secure infrastructure. PayPal or SagePay reserving the right to decline the processing of payments in cases of suspected fraud or other irregularity.

If you choose “Prepayment” as payment method, we will send you an invoice including our banking details by email. You shall be obligated to pay the amount due without delay in full, including any bank charges for Ette & Harr. Our acceptance of your Order, in this case, will be subject to receipt of your payment.

If your prepayment has not be made within 14 days upon receipt of the invoice, Ette & Harr will have the right to rescind the contract; the right of Ette & Harr to raise claims for damages on such grounds shall not be affected thereby.

In the event of any payment delay, Ette & Harr shall have the right to charge default interest in the amount of 5% above the base interest rate of the Bank of England valid at the time.

In addition, you shall be obliged to compensate any reminder costs and collection expenses that have been incurred due to the delayed payment.

You may not set off any amounts due whatsoever from Ette & Harr against amounts due to Ette & Harr unless expressly allowed by mandatory Consumer protection law.

 

Right to cancel

Consumers within the UK may withdraw from a purchase agreement without giving reasons within 14 days of the receipt of goods. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

You are obliged to pay the cost of returning the goods to us. Should you wish to return the item you shall be solely responsible for its safe and secure return to us, expectedly by a fast special delivery tracked and signed consignment via a reputable mailing/shipping organisation such a Royal Mail for within the UK.

The item should be fully re-packaged in its tissue paper and ribbon accompanied by all of the complimentary cards, and enclosed within the presentation box and the outer mailing carton, and fully sealed to protect all.

 

Your right to a refund following cancellation

You will get a refund within 14 days of Ette & Harr getting the goods back subject to the goods not being damaged or subject to wear and tear.

Upon receiving any returned item, we shall carefully and thoroughly inspect the item, and should we find that that the item is damaged not of our making, we shall advise you as such, and reserve the right to not reimburse your payment. Alternatively, Ette & Harr can make a deduction from the refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

 

Refunding the cost of delivery

Ette & Harr has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for any enhanced delivery service it only has to refund the basic delivery cost.

 

Cancellation form

A cancellation form may be found here.

 

Use of personal information

To register on the Website, you need to specify a login name and a password. Ette & Harr further needs your contact information for issuing the invoice. You are responsible for keeping this information correct, confidential, and up to date.

By completing the contact form, you ensure and take full responsibility that the entered data truly identifies you as a natural person or as a representative of the specified organization. If you place an Order on behalf of an organization, you ensure that you have the authority to do so.

Ette & Harr is not liable for any consequences that may result from the incorrect, incomplete, or false information you have entered or from data you have changed subsequently to your Order.

In case of online payments, you are required to enter your payment details. Online payment information related to your Order is processed by Ette & Harr’s payment service provider PayPal and SagePay. Ette & Harr does not receive detailed information (such as your credit card number) from transactions but instead receives information about whether the payment has been performed successfully or not.

By placing your Order, you agree that your contact and payment information may be used to process your payment and to execute your Order.

 

Data protection 

Ette & Harr shall comply with the provisions of the UK Data Protection Act 1998 and take all reasonable measures to keep your personal information confidential and secure.

Ette & Harr will disclose your personal information to third parties only to the extent necessary to process your payment, to enforce and fulfill the purchase agreement, to comply with legal and administrative obligations, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities.

Ette & Harr will not disclose your personal information to any third parties for marketing and advertising purposes without your explicit consent.

 

Liability

Unless Ette & Harr is proven to have defaulted intentionally or through gross negligence, claims for damages or the rescission of the contract on grounds of late delivery is excluded.  Ette & Harr’s total liability in any matter arising out of or related to these General Terms is limited to the purchase price.

 

Miscellaneous

Ette & Harr may assign, transfer or otherwise dispose its rights and obligations under the purchase agreement with you, in whole or in part, at any time without notice to you. You may not assign the purchase agreement or transfer any rights hereunder.

If any part of these General Terms is or becomes legally invalid or ineffective, the validity of the other provisions shall not be affected thereby. In this case, the invalid or ineffective provision shall be replaced by a provision which comes as close as possible to the economic purpose of the invalid or ineffective provision.

Ette & Harr reserves the right to amend these General Terms after prior written notification.  Changes shall apply to your existing purchase agreements only, subject to the conditions that Ette & Harr has informed you about the intended changes in writing and that you did not object to the changes within a period of four weeks.

These General Terms constitute the entire agreement between you and Ette & Harr regarding your product purchase.

Any and all changes and amendments to a purchase agreement concluded with Ette & Harr shall be submitted in writing. This shall also apply to a waiver of this written form clause.

The place of performance regarding delivery and payment shall exclusively be London, England.  These General Terms shall be governed by English law, to the exclusion of its conflict of law rules. The application of the United Nation Convention on Contracts for the International Sale of Goods shall be excluded. The place of jurisdiction shall be the court having subject-matter jurisdiction in London, England.

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Ette + Harr Charity

For every sale, we are proudly donating £1 to Mind, Ette + Harr’s selected charity of 2018/19.

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